Shipping and Returns
In-store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Shipping Options
We can ship anywhere. We try and keep the shipping rates as low as possible.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalogue. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Returns
We will refund the original purchase amount within 30 days of purchase, and all items must be in new condition with original packaging and a receipt. Returns may be denied if products are dirty, soiled, or used. Some items are non-returnable, including special orders, closeout or sale items, undergarments, next-to-skin clothing such as padded cycling shorts, shoes that have been worn outside or fitted with cleats, washed clothing, water bottles, nutrition products, opened electronics, chamois creams and skincare items, gift cards, and any labor fees (such as custom wheel builds or service labor).
For returns of shipped online orders, returns must be approved before sending items back. Products must be returned within 30 days of receipt, be undamaged, and include original manufacturer packaging. We do not accept CODs. To obtain return approval, contact us at [email protected].
Special Order Items
A minimum deposit of 20% of the final invoice total (including taxes) is required for special orders.
If an item is not available in-store, it can be ordered from our suppliers; however, some special orders require a full deposit, and are non-returnable.
Special orders placed without prior scheduling may also incur an additional shipping fee.