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Shipping and Returns
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We can ship anywhere. We try and keep the shipping rates as low as possible.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalogue. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We will refund the original purchase amount within 30 days of your purchase for items returned in new condition, in the original packaging. Certain products may not be returned for any reason, including special/custom orders and undergarments. Undergarments include such items as bike shorts, first layer garments, and long underwear. Merchandise returned that appears used or dirty may be subject to a restocking fee. All returns must be accompanied by the item in question's original packaging and receipt, no exceptions can be made. We reserve the right to deny returns if product is dirty or soiled. Labour fees, such as custom wheel builds or other services, are non-refundable.